Novanet C3 WebRTC Agent

Description

The C3 WebRTC Agent brings to you a simple and convenient way to access Novanet’s Cloud Contact Center (C3) service. It enables your Agents to place and receive calls directly from Chrome and eliminates the need to have an elaborate & cluttered telephony setup for your contact center. Once you download and install the C3 WebRTC Agent extension, it adds a widget to your browser which can be configured to work as a Web Endpoint or paired with a SIP Endpoint for a seamless calling experience.

C3 WebRTC Agent seamlessly integrates with Chrome and works in synergy with C3 to deliver an optimum voice experience and promotes superior agent productivity.


Features
- Easy and Swift/Rapid Integration.
- No Intricate Configuration requirements.
- Advanced call control.
- Secure - always-on voice encryption.
- High fidelity voice over IP.
- Adaptive to network conditions.
- Available on-demand; the widget intelligently hides in background when inactive.
- Easy CRM integration

Benefits
- Contact Center agents can place & receive calls directly from the C3 WebRTC Agent widget.
- Save on space and reduce operational costs. This all-in-one solution eliminates the need to invest in Hard Phones, Soft Phones, IP Phones or any complex telephony setup.
- Saves you time and effort, enabling you to concentrate on delivering superior customer experience.