SupportNotifications notifies you when new tickets are created or updated in your help desk software.
Currently supported help desk software:
* Zendesk
* GetSatisfaction
* Freshdesk
Maintenance: I am looking for someone to take over maintenance for this project. Contact me on github if you're interested.
Short getting started guide:
* Install the extension.
* Click on the head phones icon beside the Chrome Wrench. You will be asked to fill in a master password. This password will be used to store your authentication details safely.
* Click again on the headphones, and choose "Configure SupportNotifications". On the configuration page you can fill in and test your authentication details for the various help desk services. You may also select how often SupportNotifications will check for new tickets, and what to do when such ones are found.
* After you have tested and saved your configuration, trigger a manual update by clicking on the headphones, and then "Check for new tickets". The popup will be updated with the number of tickets in your help desk, as well as the title on the most recent ticket. Clicking on any of the links will take you to the corresponding page.
SupportNotifications is open source and can be found on github. If you want to report bugs or suggest new features, please use the github issues system. If you do not own a github account, you may also email me at hamsson at gmail dot com. Contribution is always welcome, so feel free to fork the project!
Note for Zendesk users
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You can help SupportNotifications by creating a view with "SupportNotifications"
in the title. Configure it like this:
"Meet all of the following conditions": Status less than Pending
"Order by": Request date
"Available for": All agents
"Tickets per page": 30
SupportNotifications will use this view when looking for new tickets.
New in version 1.3.1
* You can now configure SupportNotifications to also notify you on ticket updates.
New in version 1.2.0
----------------------
* You can now connect to Zendesk and Freshdesk over HTTPS.
New in version 1.1.1
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* Allow specifying which Freshdesk filter/view id to use
* Make it possible to reset the extension if you have forgotten the master password.
New in version 1.1.0
-----------------------------
* Support for Freshdesk
New in version 1.0.2
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* Use view with "SupportNotifications" in the title if possible
New in version 1.0.1
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* Use the default Zendesk view instead of a hardcoded one ("My unsolved tickets")
Extore is a team of professionals who are passionate about creating extensions for web browsers. This devotion also gives us opportunity to appreciate work of other people. We get inspired by useful, open source extensions made by developers all over the world. Our strong belief is that one should share helpful add-ons with others. That’s why we’d like to present you our ever-growing list of favourite extensions that have inspired us. Moreover, as you probably have already learned, sometimes struggling for the best brings an end to the good. Talking about add-ons it often turns out that an upgrade is worse then previous version. Also it can become really tricky to get back to the beloved version of your favourite extension. That’s why we’re going to make not only the latest, but all versions of our favourite (and we hope yours too) add-ons available for download. No more compromises, just stick to the version you really like!
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