This past year, IBM's integrated a new Live Agent Chat solution (SalesForce / CSP). Our Hermes solution extends the implemented solution after getting feedback from agents and support managers alike
Current features for Hermes:
1) Idle logout: Logs you in / out of the Salesforce queue based on inactivity detection (i.e. if you lock / don't interact with your computer, you'll be marked as Away on the Salesforce platform)
2) Enhanced notifications: Agents will get a desktop notification that they can interact with to either accept or decline an incoming chat
Extore is a team of professionals who are passionate about creating extensions for web browsers. This devotion also gives us opportunity to appreciate work of other people. We get inspired by useful, open source extensions made by developers all over the world. Our strong belief is that one should share helpful add-ons with others. That’s why we’d like to present you our ever-growing list of favourite extensions that have inspired us. Moreover, as you probably have already learned, sometimes struggling for the best brings an end to the good. Talking about add-ons it often turns out that an upgrade is worse then previous version. Also it can become really tricky to get back to the beloved version of your favourite extension. That’s why we’re going to make not only the latest, but all versions of our favourite (and we hope yours too) add-ons available for download. No more compromises, just stick to the version you really like!