The extension provides the UI/UX (frontend) to the users (agents) of the real-time agent solution. The agents in this case are call center operators who are talking and providing to customers though cloud telephony. The extension needs an executable to be kept running in the local system, which hosts a range of local web APIs that are then accessed by the chrome extension and displayed to the users (agents) in a meaningful way. The appearance of the extension to agents occur in the form of a hovering small window on top of the targeted web applications, much like any chat window functionality.
Although the background application which is outside the scope of this browser based extension is compulsory for this extension to work with all functionalities. The background application takes audio feed of the cloud telephony and performs Automatic Speech Recognition (ASR) and then provides further cues are provided to the users based on the generated transcript of the conversation between agents and customers.
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Extore is a team of professionals who are passionate about creating extensions for web browsers. This devotion also gives us opportunity to appreciate work of other people. We get inspired by useful, open source extensions made by developers all over the world. Our strong belief is that one should share helpful add-ons with others. That’s why we’d like to present you our ever-growing list of favourite extensions that have inspired us. Moreover, as you probably have already learned, sometimes struggling for the best brings an end to the good. Talking about add-ons it often turns out that an upgrade is worse then previous version. Also it can become really tricky to get back to the beloved version of your favourite extension. That’s why we’re going to make not only the latest, but all versions of our favourite (and we hope yours too) add-ons available for download. No more compromises, just stick to the version you really like!
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