CA Service Management Research Tool is a chrome extension to capture screenshots, select text and copy URLs and associate them to CA Service Desk tickets seamlessly retaining the context of the tickets you are working on.
[First time use]
If you are using this extension for the first time, you need to do the following:
1. Login to xFlow
2. Click on the "Research Tool" icon
3. Provide the details like Service Desk URL and login credentials
For more details around accessing the tool and usage of the tool, refer to the product documentation - https://docops.ca.com/display/CASM/.Research+and+Resolve+a+Ticket+vAlbany
Extore is a team of professionals who are passionate about creating extensions for web browsers. This devotion also gives us opportunity to appreciate work of other people. We get inspired by useful, open source extensions made by developers all over the world. Our strong belief is that one should share helpful add-ons with others. That’s why we’d like to present you our ever-growing list of favourite extensions that have inspired us. Moreover, as you probably have already learned, sometimes struggling for the best brings an end to the good. Talking about add-ons it often turns out that an upgrade is worse then previous version. Also it can become really tricky to get back to the beloved version of your favourite extension. That’s why we’re going to make not only the latest, but all versions of our favourite (and we hope yours too) add-ons available for download. No more compromises, just stick to the version you really like!
Preparing download link, please wait for seconds
Almost done...
Click to download
Error getting file. Please try again
