I wrote this extension because I was fed up of manually greeting customers on Zendesk Chat. The extension will grab the customer's name from the Chat window, and replace the contents of the message box with "Hi there [customername]".
This extension is useful if (like at my work) you can't create your own chat macros, and there is no good chat macro for personally greeting customers.
The extension uses regex matching to find the customer's name in a way that works best for me - full disclosure, it may not be the best for you.
The matching rules are:
If the full customer name is just a name (eg John Smith), the extension will return "Hi there John"
If the customer name has brackets in it (eg Acme Ltd (John)), the extension will return "Hi there John"
If the customer name starts with 'Visitor', the extension will just return "Hi there"
The extension is triggered with Alt-Shift-Y on PC and Ctrl-Shift-Y on Mac.
The keybinding can be changed in the extensions page of Chrome.
Extore is a team of professionals who are passionate about creating extensions for web browsers. This devotion also gives us opportunity to appreciate work of other people. We get inspired by useful, open source extensions made by developers all over the world. Our strong belief is that one should share helpful add-ons with others. That’s why we’d like to present you our ever-growing list of favourite extensions that have inspired us. Moreover, as you probably have already learned, sometimes struggling for the best brings an end to the good. Talking about add-ons it often turns out that an upgrade is worse then previous version. Also it can become really tricky to get back to the beloved version of your favourite extension. That’s why we’re going to make not only the latest, but all versions of our favourite (and we hope yours too) add-ons available for download. No more compromises, just stick to the version you really like!
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