SBX | A Collaborative Inbox for Outlook

Description

We provide the collaboration tools you need to manage your helpdesk, sales and more in Outlook. Save your team’s time by assigning emails and tracking if emails are resolved. Get your whole team involved, avoid duplicate work and awkward forward chains by assigning emails.


Features

Assignment – Assign emails so that you know what to focus on and to foster accountability.

Track status – Keep track of which emails have been resolved, when and by whom.

Overview of unresolved emails – Get an overview of unresolved emails by category or assignee at a glance.

Internal discussion – Chat with your teammates and refer to your chat history by simply opening your email.

Sent replies can automatically include a copy to the collaborative inbox– SBX has an option to automatically include a copy to the collaborative inbox.

Collision detection – Stay aware of whether another teammate is already writing a reply to the same email.

Team reports – Get an overview of your team’s performance. See how quickly your team reacts to new emails and how long it takes you to resolve emails.

Learn more on our website https://sbx.tools/